Category Archives: Software

How Robert Deignan’s Company Became The First Call Center Certified By AppEsteem Corp.

Robert Deignan is a businessman who lives and works in the Miami/Fort Lauderdale area. He grew up in Fort Lauderdale and attended a private, Roman Catholic high school called St. Thomas Aquinas High School. After graduating in 1992 he attended Purdue University in West Lafayette, Indiana. He graduated in 1995 with a bachelor of science degree in business management.

After working for a few years, Robert Deignan became an entrepreneur when he co-founded a company called FanLink, Inc. in 1998. This company offered a way for fans of sports, musicians, and other live events a way to avoid the lines by getting tickets through their phone. About three years later he left this company in order to join iS3, Inc. as their executive vice president. This is a privately held company which develops software applications. This includes antivirus and antimalware products so that people and businesses can keep their computer systems safe.

After working for iS3, Inc., for over nine years Robert Deignan once again launched a new company. It was in August 2011 that he co-founded ATS Digital Services. He is now the chief executive officer of this firm which is headquartered in Boca Raton, Florida. He recently renamed his company as Advanced Tech Support (ATS) Digital Services. He has a call center which provides premium support services to customers of a number of different software applications. His company has been certified by AppEsteem Corp. His company can provide support both over the phone as well as having customers authorize remote access screen sharing.

When talking about what his company offers to consumers, Robert Deignan said that they provide comprehensive support so that they can get the most out of the software applications they own. He saw that his company pretty much did everything that AppEsteem required for certification so he tied up some loose ends and his company became the first one have a call center certified. He wanted others in the tech industry, such as security firms and software vendors, to know that using his company’s services was a very good choice for them.

Envoy Integrates its Platform with OneLogin to Offer a Simplified Office Admin Experience

Envoy, a leading sign-in platform for office visitors using an iPad, collaborated with OneLogin, an innovative identity management provider, to offer a simplified office admin experience to its customers. Envoy has revolutionized in the market when it replaced the existing visitor log books with automated visitor registration process. However, the need of updating of each employee and visitor multiple times in many applications have given hefty work for many IT admins. It also reduced the effect of smooth user experience. To solve the issue, Envoy integrated its platform with OneLogin to add the SCIM protocol for better user provisioning

The new user provisioning is known as the automated user on and off boarding. Interestingly, the option is currently available for Envoy Enterprise and Premium customers, and they can add the user provisioning connector of Envoy in the application catalog of OneLogin. The System for Cross-domain Identity Management or SCIM simplifies the user management and provisioning. The applications enabled with SCIM ensures synchronization of user attributes to the particular application along with accelerating application rollout. Using SCMS, the Envoy customers can provision major fields like the names of employees, email IDs, office location, and more from OneLogin directory to the Envoy platform.

Also, the system goes for automatic updating when there is a change in the user profile. This avoids the duplication of work and improves the customer experience, significantly. It also avoids the possibility of stale data and ensures updated and accurate information of employees and visitors. The employees can also create invites for visitors and receive notifications about the host, in an efficient manner. “With the integration, people who make changes in their directory would see the same reflected in Envoy as well,” acknowledged Wells Riley, the Product Head of Envoy. “This improves the office security due to employees are selected as hosts when visitors come in.”

OneLogin uses open access and identity management standards while it offers guidance and free developer toolkits to ensure hassle-free user provisioning, single sign-in, and more. Additionally, OneLogin follows a clear API documentation along with timely support to its clients. Riley confirms that these characteristics of OneLogin prompted Envoy to collaborate with it.

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