Category Archives: Prison Communication

Securus Technologies; Client Remarks Verify Firm’s Capabilities

Securus Technologies, a service leader in offering top-notch technological solutions to help law enforcers solve and prevent crimes recently published comments it received from its clients on its website.


These comments were received in the form of formal correspondence and emails from several stakeholders across the United States. Some specific states, counties, and institution names have been redacted for security reasons. According to Rick Smith who is the Chairman and CEO of Securus, the company worked on a new product or service each week to assist law enforcers and prison officials to solve and prevent crimes. As such, the comments received from clients touched on the products developed and their usefulness in industry.


In a sample of the comments, one of the customers explained that the technological software from Securus was vital in the apprehension of a corrupt prison staff that was behind introducing contrabands in his place of work. Another client clarified that they incorporated technology from Securus to monitor inmate calls and as such managed to stop several criminal activities like alcohol abuse in prison, selling drugs, conversations regarding the exchange of cash between wardens and prisoners, threats and civilians declaring how they sold prescription drugs on discount. Moreover, another customer explained that the investigative technology offered by Securus was instrumental in conducting investigations whenever there was a complaint of abuse or impending threat to the security of the penitentiary of the community at large.


In addition to the comments, Securus gave an open invitation to relevant stakeholders to visit its technological center In Dallas to learn more on how the firm solves and prevent criminal activities.


About Securus Technologies

Securus Technologies works with over 3,400 customers in public safety, correctional facilities, and law enforcement as well as serving more than 1.2 million prisoners throughout North America. In 2016, the company received an A+ accreditation from Better Business Bureau (BBB). Rick Smith expressed his joy on receiving the BBB certification as it meant that the firm performed its capabilities well unlike others with wild statements on their competence but without proof.


Securus Technologies: Revolutionizing Incarceration Experience

Securus has built its name in Prison technology industry over the years thanks to its expertise, experience, and integrity. The Texas-based firm serves over 1,200,000 convicts in North America, more than 3450 law enforcement, correction organizations, and public safety. The firm is the largest supplier of government information management, detainee communication, and parolee tracking. The outlets provide employment positions to the surrounding people.


Securus made investments of around $600 million in technologies, patents, and acquisitions for six years. Inmates prefer their phone services to public telephones due to its flexibility. The technologies serve and connect parties for emergency response, investigation, communication, product monitoring, inmate self-service, and public information to safeguard the world.


Customers Comments on Adoption of Technology in Case Handling


The organization published feedbacks from clients in PR Newswire article. The comments were mostly in formal letters and emails from prison officials and jails throughout the U.S. The enterprise relies on details from law enforcers to derive at the right decision. It reported to the media that it develops a new commodity or services every week to help with law enforcement. Received reviews outlines what the buyers received from the company. The service provider is aware of processes to match and improve preferences.



Consumers have remained positive regarding the advanced evidence retrieving methods. Recording call logs containing details required to strengthen the case is possible. From the client comments, you will notice that companies obtained statistics from phone calls. Secures invites everyone to visit their facility in Dallas to demonstrate how they solve and avoid crimes. Testimonies confirm that the technological systems have positively affected the communication units. Potential consumers should go through their website before deciding on the firm to choose to learn the components of the system.

Behind Bars? No Worries, Securus Technologies Has Your Back!

As a disabled combat veteran dealing with post-traumatic stress I made a few bad decisions several years ago after returning from the Persian Gulf. Unfortunately, those decisions put me behind bars. Now, as the founder and director of a nonprofit for veterans with PTSD and find themselves incarcerated, I have had the unique opportunity to see firsthand the evolution and innovation of Securus Technologies along with the dramatic impact this company has had, not only in inmate communications but in increasing the safety of inmates, law enforcement agents, and correctional officers alike.


I recently read an article on about Securus and wanted to add my personal support and experience to the article.


As a former inmate I understand completely how important it is to be able to have contact with family, friends, and most importantly, legal representation when behind bars. Back when I was incarcerated the phone system provided by Securus was my only link to the outside. Now, with the constant innovations by Securus, inmates can not only call but have an online visitation with both family and/or attorney.


In addition to the innovations that benefit the detained, Securus constant new patents make life safer for corrections officers by utilizing enterprise software which reduces crimes committed by the incarcerated, decreases the amount of drugs smuggled into our jails and effecting gang violence on other inmates and officers.


If you are unfortunate enough to find yourself or a loved one as one of the 1.2 million detainees Securus systems provide for nationwide or considering a career in law enforcement or corrections in one of the 3450 public safety, police agencies, or correctional institutions that Securus serves, be grateful and confident that Securus Technologies has your back.



Success of Securus ConnectUs Technology

Securus Technologies is providing the best inmate communication solutions in America. Securus is the most tech-savvy company in the industry. ConnectUs technology saves the correction officers’ time and resources. They can get inmate forms reliably and launch grievance application on time.

Russel Roberts believes that the Securus Technologies will continue to provide the criminal justice with the latest and most effective communication innovations. Apparently, the correctional facilities use paper forms to attend to inmate’s needs. With automated application forms, the process is faster.

Stay up to date with Securus on

The ConnectUs application makes requests and grievance forms readily accessible to the inmates. The ConnectUs application platform is eliminating usage of manual processes and replacing them with digital automation. Consequently, the saved time and resources enhance the fight against criminality in the America. Also, the Securus enables inmates to apply for the forms by themselves at all time.

Chief Kolitwenzew believes that the ConnectUs application is one of the simplest technology to implement. The technology is already proving a hit among users. Securus innovation is leading in the modernization of the correction facilities.

ConnectUs inmate forms and grievance application is the best change in the market that majority of correction centers are using. Inmates can access the information available in the correction facility through automated documentation conveniently. Additionally, the platform has more benefits that boost communication between correction staffs and inmates. One of them is digital inmate bulletin.

Securus Technologies offices are in Dallas and Texas among other states in North America. The organization serves the public safety, law enforcement and correction facilities by providing emergency response, inmate self-service, biometric analysis among other services as a way of improving the security of the prisoner.

Securus Technologies is transforming the lives of the prisoners significantly. It is making incarceration life much bearable. Its application is making correction and rehabilitation smooth.